Last updated 30 August 2026.
If Vidcap did not do what you paid for, tell us and we will refund you. You do not need to argue the case.
You can cancel at any time from your account page. Cancelling stops the next payment; it does not remove credits you already hold, which stay usable.
If you are charged for a renewal you did not want and have not spent that month's credits, email us within 14 days and we will refund it in full.
Credits are spent on transcription and on exporting video, and that work costs us money the moment it runs. We cannot refund credits that have already been spent - but if an export failed, produced a broken file, or came back in the wrong language, that is our fault and not a spent credit. Tell us and we will put the credits back.
Every account starts with free credits and no card. Use them before you pay - they exist so that nobody has to buy Vidcap to find out whether it works on their videos.
Email m.eladraouy@gmail.com with the email address on your account and roughly when you paid. You do not need an order number - we can find it.
Payments are processed by Paddle as merchant of record, so a refund is issued through them and returns to the card you paid with. It usually appears within a few working days, depending on your bank.
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